Shipping policy

PLEASE READ CAREFULLY PRIOR TO PURCHASING:

PLEASE NOTE THAT NEXT DAY DELIVERY IS NOT GUARANTEED, HOWEVER, WE HAVE 95% NEXT-DAY DELIVERY SUCCESS RATE. THIS IS BECAUSE WE RELY ON THIRD-PARTY COURIER COMPANIES AND HAVE NO CONTROL OVER ANY UNFORSEEN CIRCUMSTANCES THEY MAY HAVE DURING DELIVERING YOUR ORDER. HENCE WE CANNOT GUARANTEE NEXT WORKING DAY DELIVERY. BY PLACING THIS ORDER, YOU AGREE AND ACCEPT THIS. 

Next-day Delivery Service
All orders from www.poojasweets.com are processed as a “Same-Day Dispatch” provided you have placed your order before 12pm mid-day between Monday to Thursday. Pooja Sweets & Savouries, Ltd will strive to process your order and dispatch it to the courier company the next business day (excluding Friday, Saturday and Sunday) or the same day provided you have ordered before the cut-off time, which is 12pm. In some circumstances, your goods may not be delivered to you on time, even though Pooja Sweets & Savouries Ltd has dispatched your order within the time given. Since Pooja Sweets & Savouries, Ltd has booked a next-day delivery, we will not be held responsible if the delivery of your order is delayed by the courier company or any other third party, including but not limited to the customs in the shipment country and the receiver of the goods as prescribed in the shipment details. Once we dispatch your order we will issue you with a shipment email with your order's tracking number details. You MUST inform Pooja Sweets if you do not receive your shipment number after placing your order by 7pm in order to identify any issues. Once you have received your shipment tracking number via email, it is your responsibility to check the progress of your shipment with the courier company. It is also vital that customers ensure that they refrigerate their goods upon receipt, (sweets / chilled items or fresh items). Frozen items should be kept in the freezer upon receipt or if they are bakery items, ensure that these are kept in a cool dry place.

Non-delivery of Items
All orders require a signature on delivery, which will usually occur between 8.00 a.m. to 6.00 p.m., Monday to Friday in the UK mainland only. Please ensure that someone is available to accept delivery during these hours. Should our courier be unable to deliver, a card will be left to inform the recipient how they can collect their parcel or arrange a re-delivery. It will then become the recipient's responsibility to contact our courier to arrange a suitable re-delivery date. If no contact is made re-delivery may be attempted without further contact with the recipient. You MUST inform Pooja Sweets & Savouries immediatley if you do NOT receive your parcel by 6pm the day you would recieve your order, in order for us to locate your parcel. If you have any complaints or queries regarding an order should be made directly to info@poojasweets.com within 48 hours. Pooja Sweets & Savouries, Ltd will not accept any liability for any loss or damage by reason of a delivery failure owing to the recipient not being available, or if the goods perish and become inedible as a result of non-delivery. In the event that Pooja Sweets & Savouries, Ltd has failed to dispatch your order, you will be entitled to a full refund or having your order dispatched at a later date.

International Delivery & UK highland and offshore
Orders delivered to international destinations and UK highland or offshore destinations are also dispatched the next-day, after which the courier company will take 2-5 days to deliver. We do not recommend you to send certain temperature-sensitive products to international destinations with a hot climate or other places which have a long transit time as we cannot guarantee the temperature of our goods during transit. Pooja Sweets & Savouries, Ltd cannot accept any liability, which is hereby excluded to the full extent permitted by the laws of England, for any perished Products when shipped outside UK mainland areas.

Possible Delays
Under certain circumstances, it may not be possible for Pooja Sweets & Savouries, Ltd to dispatch your order the next-day. In the event that you have provided incorrect or insufficient shipment details, your order will be on hold until you provide us with the correct shipment details. In the event that you have requested any products which are out of stock, we will hold your order until we have the items in stock and dispatch your order at a later date. Out of courtesy, we may try to contact you via email or telephone to inform you that there are items out of stock; with your permission, we may switch the products out of stock for other products of a similar value so that we can dispatch your order on time.

We will not refund delivery charges when deliveries are delayed

Special Instructions

Should you wish to delay your order for a future date, you may do so by completing the order, and replying back to the "confirmation order" email you will receive after making payment. PLEASE NOTE: We will NOT accept any messages or instuctions via PayPal or SagePay, we strictly advise customers to leave instructions ONLY via replying back to your confirmation email. Kindly note that we cannot delivery out of our delivery hours between 8am to 6pm. If you will not be home to receive your order, and instuct us to leave your parcel with a neighbour or "leave safe" in a porch or in garage etc, you agree that Pooja Sweets & Savouries Ltd will NOT be held responsible for any loss or damage of your goods.

For reasons outside our control, there may be times when we will not be able to supply you with a particular product. When this occurs, we will endeavour to send you a comparable substitute of the same, or higher, value.. Risk of damage or loss to the goods (including deterioration of fresh foods) passes to you on delivery or if delivery is attempted but you are not present to accept delivery or wrongfully refuse delivery or if an incorrect address is supplied

Fragility of items

All orders are dispatched with clear notices for the courier to handel your order correctly informing them of their fragility. However, on rare occasions, you may find these items may break upon receipt. Pooja Sweets & Savouries Ltd will not be held liable for such instances and if customers purchase these items they agree that they accept the delivered product as is upon receipt.
Fragile and fresh items include (but are not limited to):

Bundi Ladoo, Motichoor Ladoo, Jalebi, Pani Puri, Chaat Papdi, Chakri, Farsi Puri, Papdi Gathia, Phooli Gathia, Lamba (Pata) Gathia, Khari Biscuit, Khakhra