FAQ and Delivery
Are your stores open through Public holidays?
Yes, we are open 365 days a year!
What are your opening hours for Tooting’s branch?
Just like any emergency service, we are open from 9am to 9pm everyday of the week, 365 days a year.
What are your opening hours for Kingsbury’s branch?
Our Kingsbury branch is open from 9am to 7pm throughout the winter season - This will resume to the normal 9am to 8pm timings in the beggining of the Summer.
We are an "Event Based" business; therefore we are open on all major public holidays and cultural festivals!
I want to buy some products. How do I place an order?
1. Simply add to basket the items you like
2. Enter billing and shipping details
3. Checkout using a credit / debit card or Paypal account!
Register to benefit other features of the website including order history, tracking of orders, account dashboard, wish lists and Multifaith Calendar.
NOTE: We only deliver on weekdays (TUES-FRI) and for this you will need to place your order before 12pm the day before you wish to receive your goods, e.g. for delivery on Tuesday you must place your order by Monday no later than 12pm, otherwise your order will automatically be processed on Tuesday for a Wednesday delivery.
When will I receive my order?
We deliver during the week days only and your order will be with you the next working day.
To place an order, you should order BEFORE 12 PM so that you receive your order the following day between 8am and 6pm.
PLEASE NOTE: If you place your order on Friday, since we do not deliver on weekends your delivery will NOT be dispatched until Monday and therefore will be delivered to you on Tuesday.
A signature is required on delivery. If you think you may not be in to receive delivery, please specify any special instructions to the Pooja Sweets Team i.e. leave with a neighbour by calling us on +44 20 8672 4523.
We specifically request customers to be at their delivery address to receive their goods on the day they are informed they will receive it. If no one is available to accept delivery or if goods become unsuitable as a result of non-delivery we cannot accept liability and customers may face a re-delivery charge at the discretion of the courier company.
The courier will leave a "calling card" at the recipient address and it then becomes the recipient's responsibility to contact the courier company to re-arrange a suitable delivery time and date or may otherwise collect the delivery goods from the relevant depot.
If you know your recipient is not at home during working hours, we do recommend that we deliver to a business address. Orders placed after 12pm are dispatched the next day for customers to receive the day after. Orders placed before 12pm on a Friday will be delivered the following Tuesday between 8am and 6pm.
How can you guarantee I will receive fresh sweets in good condition?
We only use freshly made sweets that have been carefully prepared and packaged at our factory for online orders. The contents of each order are then placed in bubble-wrapped and strong cartons to ensure your sweets reach you in optimum condition. Other products that
What are the delivery charges?
We offer a next working day door to door courier service in the UK*. Charges for orders weighing up to 20kg in England, Wales and most parts of Scotland is only £5.50, Northern Ireland and the Republic of Ireland is £19.95
If you would like more information, please call our customer service team on
+44 (0) 20 8672 4523 during 9am to 9pm
I live abroad, can you deliver to me?
Yes! Pooja Sweets now offer an international service to their customers abroad! (European Countries only)
You may order upto 20kg for the following prices below, however, if you would like to order more, additional charges apply. Please contact us for more information.
Some of our delivery destinations include:
Channel Islands (Jersy and Guernsey) £19.99 (2 Day Service)
Republic of Ireland £19.95 (2 Day Service)
Northen of Ireland £19.95 (2 Day Service)
Isle of Man £18.00
Belguim, Luxembourg and Netherlands £19.95 (2-5 Day Service)
France, Germany £19.95 (2-5 Day Service)
Austria, Italy, Portugal, Spain £24.95 (2-5 Day Service)
Denmark, Finland, Sweden £24.95 (2-5 Day Service)
Andorra, Bulgaria, Czech Republic, Estonia,
Gibraltar, Greece, Hungary, Latvia,
Liechtenstein, Lithunia, Norway, Poland,
Romania, Solvakia, Solvania, Swizerland. £24.95 (2-5 Day Service)
And many more countries! All national deliveries are delivered the next working day and all international orders are delivered 2-5 working days after dispatch. It is recommended that international deliveries are ordered nearer the end of the week (or weekend) in order to prepare and dispatch your order the following week to reach you within the week days as many country's postal services do not operate on weekends, hence it is preferable to dispatch your goods in time to reach you.
Scotland Highland delivery charges
Please be advised that the following postcodes exclude the Next Day Delivery option and will be delivered within two working days charged at £12.00:
IV
HS
KA27
KA28
KW
PA20 TO PA49
PA60 TO PA78
PH17 TO 26
PH30 TO PA44
PH49 TO PH50
ZE (Max. 2.0kg)
Please check whether we can deliver to you by entering your postal code or your country in the post code panel in the home page. Alternativley you may email us at info@poojasweets.com to enquire about your delivery to your home destination.
Kindly note, we do NOT deliver to P.O. Box addresses
Are your products suitable for vegetarians?
Yes. All of Pooja’s products are STRICTLY vegetarian and have been like that for the past 17 years and intend to keep it that way - free from any animal fats and egg-free.
What type of oil do you use in your savouries and sweets?
We use 100% pure vegetable oil, corn oil and sunflower oil. For sweets we use pure butter ghee.
Do you make eggless cakes?
We do eggless cakes for Birthdays (in icing and fresh cream) and for Weddings. Both categories have an in-depth list of varieties to choose from like novelty cakes, picture cakes, figure cakes etc and for wedding we have chocolate cakes, fountain cakes, gateau cakes etc.
How can I order a cake from you?
You can place an order for an eggless cake over the phone, via email or in person at Pooja Sweets. You need to give us 5 working days notice to place your cake order for either fresh cream cake or icing.
I have an allergy, do you have a list of products with allergens?
Yes, here are our allergens list for 2014:
Nuts ALL BURFIS EXCEPT CHOCOLATE BURFI AND PEDA
ALL LADOOS
ALL PATISA / SOHN PAPDI SOHN ROLLS
Wheat /
Gluten HABSHI HALWA AMRATI
SOHN HALWA GOR LADOO
DOODH HALWA GOOND LADOO
MILK CAKE ALSI PINNI
Plain Flour JALEBI BALU SHAI SHAKKAR PARA ALL LEBANESE SWEETS (BAKHLAWA)
MIXED VEGETABLE SAMOSAS
PUNJABI SAMOSAS
KACHORIS
CHILLI PANEER ROLL
THEPLA
PARATHAS
Colouring PISTACIO BURFI BUNDI LADOO
ALMOND BURFI MOTICHOOR LADOO
MANGO BURFI ANAR KALI
TRI RANGI BURFI MAWA PEDA
BOMBAY HALWA KAJU GULKAND SANDWICH
KESAR PEDA GAJAR HALWA
COCONUT BURFI (PINK) KAJU PISTA BURFI
KAJU ROLL
KAJU PHOOL
KAJU PYRAMID
KESAR KATRI
BADAM KATRI
*We cover most parts of the U.K. Please contact us on 020 8672 4523 to find out whether we can deliver to you
** Prices may change at any time. If your country is not listed here, please contact us for an estimate
*** Subject to change without notice
All terms and conditions are subject to change without notice
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